At vrickex, we believe gaming should be entertainment — not stress. We provide tools, guidance and support so every player in Malaysia can enjoy their gaming experience safely, in control and with full awareness.
Six features built into the vrickex platform to ensure you always play within healthy boundaries.
Set daily, weekly, or monthly deposit limits directly from your account. Once the limit is reached, our system will automatically stop further deposits — no additional action required on your part.
Set how long you want to play in a single session. Our system will alert you when time is almost up and automatically end the session when the limit is reached — helping you take a break at the right time.
Need a short break? Use the Account Pause feature to suspend your gaming activity for 24 hours, 7 days or 30 days. Your account remains secure and all balances are preserved during the pause period.
For those who need a more serious step, the self-exclusion feature lets you permanently close your account. This request cannot be reversed — it is a full commitment to your own well-being.
View a full record of your deposits, withdrawals, gaming activity and the limits you have set at any time. Awareness of your playing patterns is the first step toward healthier gaming.
You can turn off all promotional and bonus notifications from your account. This reduces external pressure to play excessively and gives you the space to make your own decisions without being influenced by ads.
All control tools are accessible directly in your account settings — simple, fast, and effective.
Go to login page and enter your credentials. Make sure you are using a personal device to keep your account information secure.
Click the profile icon in the top right corner and select "Account Settings". From here you will find a dedicated tab for "Responsible Gaming".
Choose from the list of tools — deposit limit, session time limit, account pause or self-exclusion. Each option comes with a brief description so you understand the effect before confirming.
The limits you set take effect immediately. To lower a limit, there is a 24-hour waiting period as an added safety measure to protect you from impulsive decisions.
Ask yourself these questions honestly. If you answer "yes" to three or more, consider using our control tools or seeking help.
Have you ever played longer or spent more than you planned, in terms of money or time?
Do you play trying to win back money you have lost?
Is gaming affecting your relationships with family or friends?
Do you often think about gaming while doing other things?
Do you borrow money or sell belongings to fund your playing?
Do you feel restless or irritable when you are not playing?
If you need support, contact our team via live chat on the vrickex platform at any time. We are here to help without any judgment.
At vrickex, responsible gaming is not just a slogan — it is part of how we operate every day. We know that an online gaming platform can deliver great entertainment, but we also understand that without the right controls, it can have a negative impact on some individuals. That is why we invest in tools, policies and support that allow every player in Malaysia to enjoy a fun gaming experience while staying in full control.
Online gaming, including casino, sports betting and live games, is an adult entertainment activity that should be enjoyed in a relaxed state and not treated as a primary source of income. When you play with the right mindset — for fun, not to chase losses — the experience becomes far more enjoyable and manageable.
Problem gambling occurs when an individual can no longer control the urge to play even though it is negatively affecting their life — whether financially, emotionally, in relationships or at work. It is not a sign of weak character, but a health issue that needs to be addressed seriously and with the right support.
Early warning signs to watch for include: playing with money meant for essential needs, lying to loved ones about your gaming habits, feeling the need to increase your bet amounts to feel the same level of excitement, and being unable to stop playing even when you intend to.
Our responsible gaming policy is built on the principle that prevention is better than waiting for problems to escalate. That is why all control tools on vrickex are designed to be easily accessible and immediately effective. You do not need to wait for approval or go through a lengthy process — deposit limits and self-exclusion are all available instantly from your account panel.
Additionally, our system actively monitors activity patterns that may indicate signs of problem gambling. When such patterns are detected, our team will reach out to the relevant user privately to offer support and inform them of the available tools — not to penalise, but to help.
Vrickex only allows individuals aged 18 and above to register and play. All new accounts go through a strict KYC verification process to confirm user identity and age. We strongly encourage all adult users who share devices with children to enable password protection features and ensure the vrickex app is not easily accessible to them.
If you suspect a minor has used your account or registered illegally, please contact our support team immediately. We will investigate and take appropriate action without delay.
One of the best practices in responsible gaming is setting a budget before you start playing — and sticking to it. Money set aside for gaming should be entertainment money, not funds meant for bills, rent, or family needs. This approach ensures you can enjoy the experience without unnecessary financial stress.
Vrickex makes this easy with a built-in deposit limit feature that you can configure yourself. Once your limit is reached, our platform automatically stops any further deposits for the set period — so you don't have to rely entirely on personal discipline alone.
Healthy gaming happens when it is a conscious choice made in a calm state — not as a way to escape work stress, relationship problems or sadness. If you find yourself playing more frequently when feeling stressed or lonely, it may be a sign that gaming is starting to play a larger role in your life than it should.
In situations like this, our advice is simple: take a break, talk to someone you trust, and use the temporary account pause feature we provide. Sometimes a few days away is enough to restore a healthier perspective.
Beyond the tools available on the vrickex platform, there are other resources in Malaysia that can help individuals facing gambling-related issues. Several government and non-governmental organisations offer free and confidential counselling, helplines, and support programmes. We encourage anyone who needs deeper assistance to not hesitate in seeking professional support.
Your mental health and well-being matter far more than any gaming activity. vrickex is committed to being a responsible gaming partner — a platform you can trust not only for technical security, but also for our commitment to your well-being as an individual.
Answers to the most frequently asked questions by vrickex players on this topic.
Vrickex is more than just a gaming platform — we are a community that genuinely cares about the wellbeing of every member. Register today and enjoy a more responsible gaming experience with built-in control tools that are always there for you.